Professional Experience

Selected roles and achievements — full history available on request
Years of experience: 6+

IT Support Engineer 2nd level — CloudAlly by Opentext

May 2021 — Present · Remote from the Philippines
  • Provided advanced technical support for hardware, software, and network issues
  • Diagnosed and resolved escalated incidents within agreed SLAs
  • Collaborated with other levels and parts of the support teams to ensure seamless issue resolution
  • Installed, configured, and maintained operating systems, applications, and user environments
  • Monitored system performance and identified areas for improvement
  • Documented solutions, created knowledge base articles, and trained junior support staff

Software Architect — Eerla

June 2019 — April 2021 · Remote from the Philippines
  • Designed and maintained scalable, secure, and high-performance CRM system architecture
  • Translated complex business requirements into effective technical solutions
  • Collaborated with product managers, developers, and stakeholders to align system design with business goals
  • Defined coding standards, reviewed designs, and guided implementation best practices
  • Evaluated and integrated new technologies to enhance CRM functionality and efficiency
  • Mentored development teams, ensuring quality and consistency across projects

System Administrator — Eerla

July 2018 — June 2019 · Remote from the Philippines
  • Administered and maintained remote Linux servers for business-critical operations
  • Deployed and managed virtualization environments to provide reliable virtual machines for employees
  • Configured and maintained VPN servers to ensure secure remote access for staff
  • Monitored system performance, optimized resources, and ensured high availability
  • Applied security updates, patches, and performed regular system hardening
  • Automated server setup and maintenance tasks to improve efficiency and reduce downtime
  • Provided technical support and documentation for internal teams using virtualized environments

On-the-job training in Community Economic Venture Inc.

December 2018 — March 2019 · On-site in Tagbilaran, Bohol, Philippines
  • Technical Support
  • Computer Hardware and Network Troubleshooting
  • Software Installation
  • Local network architecture and setup

Language instructor in Christian Language Study Center

September 2017 — February 2018 · On-site in Manila, Philippines
  • Teaching foreign students, the Cebuano, Tagalog and English languages
  • Preparing and following educational plans
  • Monitoring results of education
Education

Bachelor of Science in Information Technology, 2019
STI College Bohol, Km.8, National Road, Brgy. Tinago, Dauis, Bohol

Secondary education, 2013
San Juan National High School, Brgy. San Juan, Cainta, Rizal

Certificates

  • Google IT Support, Google, 2020:
    - The Bits and Bytes of Computer Networking
    - System Administration and IT Infrastructure Services
    - Operating Systems and You: Becoming a Power User
    - Technical Support Fundamentals
    - IT Security: Defence against the digital dark arts
  • Apsara Clouder - Cloud Computing. Operate and Manage a Cloud Server, Alibaba Cloud, 2020

Why Hire Me
With proven experience as an IT Support Engineer (2nd Level) at CloudAlly, I bring strong expertise in diagnosing and resolving complex technical issues, supporting cloud-based environments, and ensuring customer satisfaction. I am skilled at collaborating across teams, documenting solutions, and delivering reliable support in fast-paced international settings. My background in both problem-solving and customer-facing roles allows me to bridge technical knowledge with clear communication. I adapt quickly to new tools and workflows and am motivated to contribute my skills to strengthen your company’s IT operations.